European alternatives to Zendesk

A widely-used customer-support and ticketing platform, taken private by private equity in 2022. A US company on AWS, holding support data outside GDPR.

Company information about Zendesk
Company
Zendesk Inc.
Headquarters
San Francisco, United States
Founded
2007
Data jurisdiction
United States
Ownership
Private equity
GDPR
No
Open source
No
Infrastructure
Amazon AWS

Why people switch away from Zendesk

Subject to US CLOUD ActPrivate-equity ownedProprietary softwareRuns on Big Tech infrastructureNot covered by GDPR

European alternatives to Zendesk

1
Top Pick

Crisp

Customer support

France 98 · Certified European

French customer messaging platform combining live chat, shared inbox, chatbot, CRM, and knowledge base. Founded in Nantes in 2015 by Baptiste Jamin. Self-funded, no VC, EU-hosted with GDPR compliance built in from day one. Used by 600,000+ businesses.

See Crisp details
Freemium · from Free Free tier Bootstrapped Own infrastructure EU

Want more options? Browse all European Customer support alternatives →

People also replace

Freshdesk Help Scout Drift Intercom HubSpot

Start somewhere.

Switching everything overnight is not realistic. Start where it matters most: your email, your cloud storage, your business tools. Replace one thing at a time.

Browse the directory → Find European alternatives to the tools you use every day Replace a Big Tech tool → Tell us what you're using, we'll show you what to switch to Degoogle your life → Swap Google's services for private European alternatives

The European Alternative already exists.
Pick Europe.

Why avoid United States-owned services?

CLOUD Act

Forces US companies to hand over data stored anywhere in the world upon government request, including data on European servers.

FISA Section 702

Authorises mass surveillance of non-US persons using data held by US tech platforms, without a warrant or notification.

GDPR vs US law conflict

EU courts have repeatedly found that US surveillance law conflicts with European fundamental rights. Schrems I and II both invalidated EU-US data transfer agreements.

Here are alternatives for services from United States →