European alternatives to Freshdesk

A customer-support and helpdesk platform from Freshworks, an India-founded, US-listed company. It runs on AWS with regional options, but corporate jurisdiction leans US.

Company information about Freshdesk
Company
Freshworks Inc.
Headquarters
Chennai, India
Founded
2010
Data jurisdiction
Outside Europe
Ownership
Publicly traded
GDPR
No
Open source
No
Infrastructure
Amazon AWS

Why people switch away from Freshdesk

Non-European ownershipProfit-driven (public markets)Proprietary softwareRuns on Big Tech infrastructureNot covered by GDPR

European alternatives to Freshdesk

1
Top Pick

Crisp

Customer support

France 98 · Certified European

French customer messaging platform combining live chat, shared inbox, chatbot, CRM, and knowledge base. Founded in Nantes in 2015 by Baptiste Jamin. Self-funded, no VC, EU-hosted with GDPR compliance built in from day one. Used by 600,000+ businesses.

See Crisp details
Freemium · from Free Free tier Bootstrapped Own infrastructure EU

Want more options? Browse all European Customer support alternatives →

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Help Scout Drift Intercom Zendesk HubSpot

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Why switch away from Freshdesk?

CLOUD Act

Allows US authorities to compel American companies to hand over data stored anywhere in the world.

FISA Section 702

Permits mass surveillance of non-US persons' data held by US tech providers, without a warrant.

GDPR vs US law

Transferring personal data to US companies may conflict with EU data protection rules under GDPR.