European alternatives to Freshdesk

Cloud customer support and helpdesk software from India's Freshworks.

Freshworks Inc. · Outside Europe

About Freshdesk

Company: Freshworks Inc.
HQ: India
Zone: Outside Europe

Key concerns

Non-European ownership

Crisp

98 · Certified European

France · Customer support

French customer messaging platform combining live chat, shared inbox, chatbot, CRM, and knowledge base. Founded in Nantes in 2015 by Baptiste Jamin. Self-funded, no VC, EU-hosted with GDPR compliance built in from day one. Used by 600,000+ businesses.

See Crisp details

Freemium · from Free Free tier 🇪🇺 EU

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Why switch away from Freshdesk?

CLOUD Act

Allows US authorities to compel American companies to hand over data stored anywhere in the world.

FISA Section 702

Permits mass surveillance of non-US persons' data held by US tech providers, without a warrant.

GDPR vs US law

Transferring personal data to US companies may conflict with EU data protection rules under GDPR.